Braodband without service

[Nekky]

HI I'm currently switching from sky broadband, I have recieved my router etc, but been without internet service for over 24 hours, how long does the swith over generally take?

Is it your policy to explain any switch over details? I have recieved nothing to say which date my broadband will become live a little disconcerting since I need a data connection for large spreadsheet for work and cloud, impossible to do on my mobile.

Everything is set up correctly, occasionally I try sky to make sure they havent gone down (which they havent and have been good so far), I hope this was a wise decision on my part. 

I feel forced to say, generally finding information on your site is very poor so far.

[Soofla]

Ryan,

Thanks for your ideas.

My red light is on constantly - no flashing at all. The green internet light made a few appearances last night, but never stayed on.

I can connect into the router - it tells me connected at 79.9 Down / 20 Up.

I've cleared all the cache on my PC (connected via cable, not wireless) and it either times out connecting to a site or I get a picture of my router with the message "we're setting up your router - this will only take a couple of minutes"

Definitely a Vodafone network issue and one that although they tell me they are working on, refuse to commit to a time when it will be resolved by.