Here is how that has worked so far:
1st November.
8:00am - Talk Talk Router disconnected, Vodafone router plugged in.
6:00pm - Vodafone Router on Solid Red & Green lights - no Internet.
8:00pm - Phoned Vodafone to enquire how things were proceeding. I was told everything had worked fine, switch over was complete, however I do need to wait until midnight.
2nd November.
7:30am - Vodafone router on Solid Red & Green lights, no internet
8:45am - Called Vodafone. Was informed there is a network issue that is preventing many new cusomter's routers from registering on the Vodafone network. Expressed my diappointment and explained I wanted the situation sorting today.
Was advised to when getting home to unplug router for 30-45 minutes and then plug back in
7:30pm - Vodafone router switched off and unplugged
8:15pm - Vodafone router plugged back in and swithched on.
8:45pm - Vodafone router solid green & red lights, no internet
9:00pm - Phoned Vodafone. Told to try some further reboots. Informed there is a network issue that the 3rd level technicians are working on. No ETA could be provided
3rd November
7:30am - Vodafone router Solid red & green lights, no internet
11:00am - Now at work, my Ubiquity WiFi unit is still displaying as offline, so still not internet connectivity
11:15am - Called PlusNet who can get me connectivity on November 18th.
As you can see, your broadbnad team CANNOT help me. I need someone to find out from somebody important, the organ grinder so to speak, as to when this issue will be resolved. I need to make a decision, so I cancel and know that on November 18th I will have connectivity or do I wait, and hope you guys will solve the issue before?
Interestingly, Plus Net guy said they use the same infrastructure as Vodafone and they have NO KNOWN ISSUE. In fact if there was a problem with new users being authenticated they would not be taking new orders, obviosuly not an issue as they can take an order from me. Odd eh?
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