Broadband app not working.

[AgentX20]

Hello,

Please can anyone tell me if you are having the same issue as myself.

Since an app update I'm no longer able to able to get into the vodafone broadband app on my iPhone. At the moment Im only able to do this via the the app on iPad as I've not updated the app on this.

When you load the app up you get the welcome to Vodafone broadband message press start and scroll through 4 screens and then it gets stuck on the settings screen and does not go any further.

I've tried the following and I keep getting the result everytime.

1. Closed the app and tried again

2. Deleted the app and reinstalled and same result.

3. Installed on my wife's iPhone which has never had the app on and still the same result.

Hope someone can help with this please.

Thanks.

[TJ]

I'm really sorry to hear you're still having problems accessing our broadband app @aioderek. I've sent you a private message with details on how to get in touch so we can investigate further for you. 

[AgentX20]

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@TJwrote:

I'm really sorry to hear you're still having problems accessing our broadband app @aioderek. I've sent you a private message with details on how to get in touch so we can investigate further for you. 

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Hello TJ,

As I originally started this thread can you also sent me a private message to investigate this for myself as well as the app is still not working for me either.

Thanks.

[aioderek]

Update.... I have just been to my neighbours house who also has Vodafone broadband and tried the app on her router and immediately it tried to pair with it. Therefore I conclude it’s my router or a settings issue... anyone any ideas how to resolve this? 

[aioderek]

I have just resolved it.....

if you log into the router via http://192.168.1.1 and password is Vodafone then do a factory reset. Re download the app again and await for router to restart after reset. You will then need to press the WPS button to the side and re pair the app.. boom! 

[Mark]

@AgentX20 I've sent you a private message., pelase follow the instructions provided to contact us about your Broadband app issue.

@aioderek sounds like you've managed to get your app up nad running again 😊

Let us know if there's anything we can help with.