So after waiting for a long time for Vodafone to confirm I am actually getting broadband with them (I got sent a router and the order number wouldn't work online and I was sent ZERO account details or confirmation dates!!!), it has finally happened.
Unfortunately I am still a bit bitter from the store staff telling me the activation date would be really close to what BT promised (14th) when it was actually the end of the month (27th)
One of the more helpful livechat staff sent me an email with all my account details and dates very quickly after me having a good moan (it was my fifth time on the livechat after all).
HOWEVER, it says in the email "Activation Date: September 27th
No Engineer appointment required"
Can somebody clarify this for me please? I was told on the phone by the broadband team that Openreach will need to come out and reactivate my line and THAT is why it's not as simply as "activating the line" hence why the store staff telling me "oh yeah it's really quick to activate!"
Is "No Engineer appointment" referring to them not needing to go to my house directly?
I can't contact the team on the phone before tuesday so hoping to hear on here if possible. Cheers.
