Calls Failing

[seob85]

Tried calling a few different numbers this morning, both landlines & mobiles All I get is a call fail message on my iphone. just tried tracerouting to 212.183.133.181 & only gets as far as 85.205.116.2, which is at least a vodafone address.

However, looking at the ip cache-flow on my router there is no communication between the IP address assigned to the Sure signal & the Vodafone network. Is their a problem on the Vodafone network?

Tracing route to 212.183.133.181 over a maximum of 30 hops

  1     1 ms     3 ms     1 ms  10.10.10.1
  2    20 ms    18 ms    18 ms  host81-134-64-1.in-addr.btopenworld.com [81.134.
64.1]
  3    19 ms    18 ms    18 ms  213.120.182.141
  4    19 ms    18 ms    18 ms  213.120.161.82
  5    64 ms    18 ms    18 ms  217.41.222.30
  6    18 ms    20 ms    18 ms  217.41.222.178
  7    20 ms    18 ms    18 ms  acc1-10GigE-0-0-0-6.bm.21cn-ipp.bt.net [109.159.
248.82]
  8    32 ms    24 ms    27 ms  core2-te-0-15-0-7.ilford.ukcore.bt.net [109.159.
248.22]
  9    23 ms    22 ms    24 ms  peer1-xe1-1-0.telehouse.ukcore.bt.net [109.159.2
54.136]
 10    29 ms    27 ms    27 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    25 ms    23 ms    24 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

[Hammer678]

hi guys i cannot make or recieve calls can someone please come back to me  its not on 1 handset but 2 i will give you my postcode if u wish

[Retired-Matt_Vo]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Matt

Moderator
eForum Team

[Ben_H]

Hi folks,

I've been made aware that some Sure Signal users will need to restart their units after an upgrade that was performed yesterday/last night on 17th July. 

• Reboot your Router / Modem
Turn off your Router or Modem at the wall for 10 seconds, then turn it back on. Wait for the lights on your Modem/Router to indicate an internet connection has been established, and then press the Reset button on the Sure Signal.

• Factory Reset

Hold down the reset button until all the lights show (about 30 secs) keeping the reset button held down, remove then reinsert the power lead, once all lights display release the reset button. The Sure signal will come online in around 1 hour maximum.  

Please let me know if you're still experiencing issues after following these instructions.

Cheers, Ben

[Lou9950]

Hi, I am unable to make or receive calls on my mobile. I have no trouble with texting or receiving texts.

I have turned the phone off twice and 2nd time I took the sim out and replaced but still not able to call anyone.

I have full service on my phone and with my sure signal box. 

I am in Gillingham, Dorset in case you might know of an issue.

[Jenny]

Hi Lou9950,

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

Jenny