New sim = no service

[markmbe]

Hi I have just recieved a new upgrade phone and a new sim and it does not work with my SS.

i did have the same issue last time i had a new sim in my phone and you did a re boot for me at your end could you do the same again please, i have tryed resetting from this end but no joy, last time you did it, it worked straight away my ss serial number is 21231533809

thanks

mark

[Jenny]

Hi markmbe,

I’ve checked this for you and there has also been a location move detected so I’ve updated this.

I’ve re-synced your Sure Signal so to complete this process please perform a factory reset as follows:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Let me know how you get on.

Thanks,

Jenny