Can I request a reset please
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15-03-2013 04:48 PM
Hello
My SS is successfully connected to Vodafone (lights, one, two and four lit and solid), but the two phones registered with the box are no longer able to connect.
Everything was working fine until I changed my router. On plugging into the new router the SS went through its connection process, connecting successfully with Vodafone but my phones could no longer connect to the SS. I tried reconnecting to the original router, again the SS went through the process of connecting itself with Vodafone successfully but still the phones can not connect.
I've tried factory resting the SS and and deregistering it and deregistering it in my account. I've also tried switching airplane mode on and off on my phones and removing and reinserting the SIMs.
The position now is that it's connected to my original router (BT Home Hub), has the first, second and fourth lights lit but neither of the registered phones (an iPhone 5 and and iPhone 4S can connect).
Is is possible for you to reset things at your end?
The SS serial number is 21197242478
With thanks for any help you can offer.
My SS is successfully connected to Vodafone (lights, one, two and four lit and solid), but the two phones registered with the box are no longer able to connect.
Everything was working fine until I changed my router. On plugging into the new router the SS went through its connection process, connecting successfully with Vodafone but my phones could no longer connect to the SS. I tried reconnecting to the original router, again the SS went through the process of connecting itself with Vodafone successfully but still the phones can not connect.
I've tried factory resting the SS and and deregistering it and deregistering it in my account. I've also tried switching airplane mode on and off on my phones and removing and reinserting the SIMs.
The position now is that it's connected to my original router (BT Home Hub), has the first, second and fourth lights lit but neither of the registered phones (an iPhone 5 and and iPhone 4S can connect).
Is is possible for you to reset things at your end?
The SS serial number is 21197242478
With thanks for any help you can offer.
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20-03-2013 07:43 PM
Could I get a reset too please? Usual problem - not picking up registered users phones. Have done a manual reset but still nothing today since coming in at 4pm
Serial number 21197186378
Thanks lucy
Serial number 21197186378
Thanks lucy
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20-03-2013 08:58 PM
Actually my phones now working again with the Ss but I had to reset the phone. It's an iPhone 4, and others seem to be having the same issue. Basically if either of us leave the house the Ss won't link up to the phone when we get back. And even if its showing on the phone, quite frequently incoming calls will go straight to voicemail. We are on ios v6.1.2. Will an update solve this?
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