Can't Manage My Suresignal

[mrjohndawson]

Hi

I have a Suresignal 1 which is working fine with the numbers registered on it.  The problem is I can't add or delete new numbers or manage the device.

The device is registered to a dongle (mobile broadband) account which is active:  I used to be able to access the Suresignal via this account but no longer can.

[Retired-Sarah]

Hi mrjohndawson,

Welcome to the eForum.

Take a look at our guide to adding and removing users here. 

For further help, please see our Contact Us page. 

Thanks,

Sarah

[mrjohndawson]

Hi

My Suresignal box is currently working with all the users that have been added to it in the past.  

However ithe Suresignal no longer shows up as a device.  I can't manage it.

What do I do?

John

[Retired-Laura]

Hi @mrjohndawson

Please have a chat to our Live help team.

They’ll be able to check this out for you.

Cheers,

Laura