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Can't log in to my online accout

emz1200
2: Seeker
2: Seeker

‎13-11-2017 11:02 AM

I can't seem to be able to log into my online account as i keep getting the message 'We are working hard to fix the problem' i've been trying for ages.

Last time i logged in there was another account attached to mine as the Primary user, I'm the only user of my account & have never had enother one. I did ask about this problem & was told that everything was fine & would be sorted but obviously nothing happened and now i've been locked out. Not happy and am thinking about leaving when my contract is up.

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3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎13-11-2017 11:16 AM - edited ‎13-11-2017 11:17 AM

Totally appreciate how frustrating this must be for you. 

Being able to access your account is important. 

Is this happening both with the Myvodafone App and online. 

May I assume you'e tried the generic option of clearing your browser of cache and cookies and in the app cleared the cache and data if your using an android phone. And deleting the app from the phone and from your app store or Play store to download a fresh copy. 

The Vodafone Social Media Team here who read all posts maybe able to help and guide you once they catch up with your post. 

I understand you thinking of leaving but please take into consideration that not all networks offer good signal and data speeds where you live work and commute. 

 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

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AnnS
17: Community Champion
17: Community Champion

‎13-11-2017 11:53 AM - edited ‎13-11-2017 11:54 AM

Hi @emz1200

 

If you have been in  touch with Vodafone about your online account issues and they have sorted the issue, it may be that your account is locked and you only need your password reset by Customer Services. When this has been done, you will be issued with a temporary password and this will need to be changed, it is also advisable to clear out your PC cache and cookies before logging in again.

 

If you have the My Vodafone Application on the phone, this will help the online account to follow.

 

Should problems persists, this will be one for the forum Team to investigate.

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Colleen
Moderator (Retired)
Moderator (Retired)
In response to AnnS

‎14-11-2017 08:02 PM

@emz1200 We'll be happy to look into this for you. 

So we can access your account, I've sent you a private message with details on how to get in touch.

 

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