Can't receive calls from Vodafone mobiles

[mquelch]

Hi,

I'm having a strange problem. I have a land line phone in a shop in Haslemere. The phone works fine and can make and receive calls from other landlines; also from mobiles on other networks. However for some strange reason the land line can't receive calls from Vodahone mobiles!

I have contacted the land line phone provider (Claranet) and they have confirmed all is well on their end (as would be suggested by being able to make and receive calls on all but Vodafone network).

Is there anything I can do or anyone within Vodafone I can contact who may be able to investigate whether there is a problem on their end?

Many thanks,

Matt

[mquelch]

... just as an addendum to the above, when I call the landline from a Vodafone mobile, the phone does ring, and the shop picks up the call, it's just neither party can heard the other!

[BandOfBrothers]

Hi

You could certainly speak with Vodafone Customer Services but I'm inclined to think it has something to do with your Landline account or number even though they are saying all looks good. 

[AnnS · Accepted solution]

Hi @mquelch

You will need to liaise with your landline provider and ask them to investigate from their end.

[mquelch]

Okay thanks both, we have contacted them and they are claiming it's at Vodafone's end but I will push back to them and see if we can get anywhere!

Thanks,

Matt

[BandOfBrothers]

You're welcome. 

Best of luck.