Cancelling month to month

[Haliefax]

Hi

My 24 month contract with Vodafone has now run out but I'm still being charged month to month. I'd like to cancel with Vodafone. However the problem is although the payments come out of my bank account the actual contract is on the Vodafone account of another person who I am no longer in contact with. As I obviously don't have their account details I'm unsure of how I can cancel the month the month payments?

Since I'm no longer in a contract with Vodafone would it be a bad idea to cancel my direct debit?

Thanks for your help

[63johnw]

Hi. Yes it would be a very bad idea, a simple search of the forum will show many problems people have had by doing that. Refused mortgages and other credit problems.

Have you tried calling 191 or using livechat, try that first and if they can't help come back here.

[AnnS · Accepted solution]

Hi @Haliefax

It's a difficult one for sure.

As you are not the account holder you are not in contract with Vodafone and if you stopped paying, any default or responsibility towards the contract and payments, would be with the account holder. Even though you are not in contact with the account holder, if you have any contact information, you could get in touch to let them know the situation.

Until the account is cancelled by the account holder, the contract will continue running on a month to month basis.  If you wanted a PAC code to take your number to an alternative network, this has to be requested by the account holder.

If the contract was in your name, the general advise would be to make sure the account is closed down correctly and you have received the final and last bill.

There is further information for you below, you could always send the account holder the links (if possible)

Cancellation

Support - Thinking of Leaving