Cannot get into 'My Vodafone' app

[Raffles]

I have turned off wifi on my iphone 5s but now the app says 'mobile data not connected". I have made sure it says it is, any help?

[BandOfBrothers]

Hi @Raffles

Can you try a Soft Reboot by turning your phone Off and On or Airplane mode On and Off. 

Also you could try holding the Home Button and Power Button in together until the Apple Logo shows then let go of both. This will Reset the iPhone but does not lose any of your personal information. 

[Raffles]

Hi,

Thanks for those, sadly they did not work. It would appear that Vodafone does not appear in the list where there are options to allow mobile data for individual apps.

[redpages]

If it's just the one app that's causing the problem it might be worth deleting then downloading it again from the app store. That's fixed issues for me in the past.