Cannot make Outgoing calls

[cliff_g]

Both I and my wife cannot make outgoing calls in our current location where we are visiting friends.

- we both have PAYG SIMs using call & data bundles

- we both have minutes available

- monthly allowance periods have not ended

- we both have good Vodafone signals (4G)

- we can send outgoing texts

- we can receive incoming calls

- we cannot make any outgoing calls - the call makes a failure sound straighgt after dialling, and the call ends.

- our hosts are also on Vodafone but have a monthly contract, not PAYG, and they *can* make outgoing calls

This looks awfully something like the cell being full and calls being prioritised?  Any other explanation, anyone?

[BandOfBrothers]

Hi

Calls are not made currently on 4g so it maybe beneficial to turn off 4g and 3g to force 2G which may help. 

There is no service preference to pay monthly and payg so you should be the same. 

It maybe worth checking with customer service on 191 or Live Chat that your accounts are OK. 

Try removing the sims, wipe clean and reinsert and turn back on. 

Also try manually choosing another network manually in the phones and then re choose Vodafone. 

[cliff_g]

Forcing 2G didn't work.

Will try to check up using chat.

But I have to say none of the suggestions explain why I get the matrix of what does and doesn't work

[cliff_g]

Went on chat.  **Very** long wait, probably many people having same problem. Chat said: "we know of this problem and it will be sorted in 2-4 hours."

[Rahim]

@cliff_g Sorry to hear about the issues you've been experiencing. 

Please see our statement for more information on the resolved issue.