Cannot obtain proof of purchase despite numerous efforts

[MrK_Mobile]

Hi

I have become increasingly frustrated and annoyed with Vodafone. Last month I purchased an S7 Edge and ever since I have been trying to get a proof of purchase from Vodafone. I have filled out the online form 5 times. Nothing. I have chattted to customer service half a dozen times and each time they have said I would gert the proof in 24 hours. Not seen a thing.

I think I will have to end my contract with Vodafone and send the phone back. It is an expensive device, and without a POP I cannot get it insured.

Has anyone any suggestions, or should I just bite the bullet and say goodbye to Vodafone after 5 years as a customer?

[Becca_P]

@MrK_Mobile

It's a shame to hear you feel this way.

I've sent you a private message on how to contact us. Please follow the instructions provided in the message. Once completed, a member of the team will be happy to help.

[hrym]

A while back, Lee suggested checking your spam folder?   Did you do that?