Cant set up new Sure signal

[thrunobulax]

Went through the setup procedure for a new Vodafone Sure SIgnal twice today and each time after typing in the users numbers I git a load of garbage javascript. Ever since then when I have logged in to try again the VOdafone website has been reporting that it is undergoing some updating and I cannot access this feature now?

ANy ideas?

[allegoricus]

Hi thrunobulax,

You could try clearing your browser cache and giving it another go. [1]

[1] http://allegoric.us/VkuGIe

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Andy]

Hi thrunobulax,

Have you now successfully registered your Sure Signal, did allegoricus’ advice help?

Thanks

Andrew