Cant update software for Vodafone 785 due to ROOT

[AmarAbbas]

Hi guys, i recently rooted my Vodafone 785 and had to update my system software. I then unrooted my phone and said that the phone detected root upgrade and the update failed. Does anyone know what to do?

[Amanda]

Hi @AmarAbbas 

We're limited to the amount of support we'll be able to provide, because rooting the phone does void the warranty. 

Which software version are you trying to update to, and how are you doing this (for example on the phone or via PC)? 

Thanks, 

Amanda 

[AmarAbbas]

The phone software update was 240HEG1 and I was trying to do it from my phone. I don't know how to do it from a PC.

[Retired-Jamian]

Hi @AmarAbbas 

Do you have cables to connect the phone to a laptop/PC? If so, please try this and see if you can update.

However, due to the phone being previously rooted, we can't guarantee this will work.

Thanks,

Jamian

[AmarAbbas]

So do I just plug my phone into the laptop and try the update again?

[Ben_H]

Hi @AmarAbbas 

That's correct. If the desktop software manages to find your phone when it's mounted, you'll be asked if you'd like to update.

Thanks,

Ben

[AmarAbbas]

Cool thanks, I'll give it a go and let you know what happens. Another thing, what about update from SD card. Can I do anything with that??

[Retired-Jamian]

Hi @AmarAbbas

Thanks, please let us know if this is successful. It’s unlikely you’ll be able to update from the SD card though.

Thanks,

Jamian

[AmarAbbas]

The update was unsuccessful. Please let. me know if there's anything else I can do.

[hooddy]

Hey Vodafone support. I have an Vodafone 785 and I not in UK. I need an latest software update for it. Currwntly it's 120HIG1 on my phone. And it's can't reach any new one it says I have latest one. But as I know there is update for it. Can you provide me update.zip package to update from recovery please?