Change made to monthly account not reflecting

[mrneilshaw]

Hi,

I have been having problems with a new Vodafone pay monthly account. My agreed contract is 5GB data but I was mistakenly only given 3GB data then charged £10 for an extra 2GB data incorrectly. After several conversations with live chat advisors who did not seem to fully grasp the issue I was facing, I spoke to a member of staff on the phone yesterday who seemed to understand the issue. He assured me that my account would be increased to 5GB as per my contract and I would be credited £10 but I have not yet seen this reflected, could someone please advise me how long these changes normally take to go through?

[mrneilshaw]

If anyone could help with this it would be appreciated, my contract still hasn't been changed 2 days later!

[Retired-NathanT]

Hi @mrneilshaw

I'm sorry to hear this has happened. I'm going to send you a Private Message with further help regarding this issue.

Nathan