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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74036 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229906 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204001 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Re Register Sure Signal

Hi, I have a sure signal box registered on my account, up until recently the box was at my parents house (although it was registered on my account). Since they no longer have any use for it I have moved the box to my house. I have deregistered it onl...

Global Roaming: Calls charges

Hi, I am going to travel to Portugal and would like to know if someone can tell me how much will I be charged if I call a Portuguese landline or mobile number.Information on the vodafone webpage states: "Unlike other operators, we’ll let you make cal...

alal by 4: Newbie
  • 2598 Views
  • 5 replies
  • 0 thanks

My Vodafone App

Whenever I try to login into the app, there is a message telling you have been logged out of the system. Please look into it. 

User0407 by 1: Seeker
  • 1085 Views
  • 3 replies
  • 0 thanks

issue with switching to payg from monthly contract with same number

have had 2 seperate phones on pay monthly (on the one bill) for a few years. wishing to go payg (still with vodafone). but wish to keep the same numbers. however these sims have now been blocked/locked as the contract has ended. please advise next st...

Blacklisted IPhone... help?!

I have an iPhone 6s Plus which was blacklisted by Vodafone as I misplaced the phone for a few days. I found the phone and have repeatedly asked them to remove from blacklist.They have assured me for almost two weeks that they are removing it so that ...

Data abroad - O2 admit to throttling data...

I have been following threads on this forum recently where people have reported either problems getting a 4G signal whilst abroad or have been experiencing problems with the speed of the data believing it to be throttled.I was therefore really surpri...

donnyguy by 16: Advanced member
  • 1533 Views
  • 1 replies
  • 4 thanks

Moto G5

Many agents are offering the Moto G5 on Vodafone Pay Monthly but it does not seem to be available direct on this website. As a long term customer with a discounted contract, I would prefer to stay with Vodafone but I also want the G5. Will it be avai...

PH13 - Burrelton

For over 10 years we have been Vodafone customers & had a reasonable mobile signal at home. Over the last few weeks the signal has deteriorated & frequently we have no signal with emergency calls only. I have the option of wifi calling. My husbands p...

Merlep by 3: Seeker
  • 4968 Views
  • 20 replies
  • 0 thanks

Network problems Nr27 9AD

After receiving a text message (I have copied at the bottom of this message) from vodaphone on 14th July I have receive a 3G signal which is good, however there as been intermittent signal strength ranging from a current no service to a maximum of 2 ...

Atr by 1: Seeker
  • 772 Views
  • 1 replies
  • 0 thanks

YO62 - Helmsley

Post Title: 'First half of post code - Area' e.g. YO62 -Helmsley 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Helmsley used to have good 4G signal. Since return from holiday over a week ago the...

rasobala by 2: Seeker
  • 1254 Views
  • 3 replies
  • 0 thanks
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