Changed for a call to voicemail?

[Rs101]

My Vodafone billing oddities continue..  Bill was produced on the 21st instead of the 20th this month and now I have an unbilled call of 55p showing for calling my Voicemail!

Live chat tell me it's a billing glitch and will go away before the bill is produced - not sure whether to believe them or not.

[Rs101]

It gets better - all calls are showing as chargeable. Customer services (on the phone this time) have supposedly fixed a problem and will ensure I'm not billed for these calls.

They can't tell me what was wrong or why live chat didn't bother passing this for resolution either.

[Tash]

Apologies for any inconvenience @Rs101. I'm glad to hear we were able fix this for you.

If you have any further queries, or you'd like us to take a closer look into this for you, I've sent you a private message which contains details on how to contact our team directly.

[Rs101]

We'll  see if it's fixed or not next month - I have my doubts that the bill will be correct. There's been a problem each month so far...

I'm more annoyed that live chat didn't bother to try and fix the fault at all, meaning I had to call in instead.

[hrym]

Did you respond to the PM you were sent?   If there's a problem on the account, the team here will be able to get it fixed, but that's unlikely without intervention.

[Rs101]

I've followed the steps in the PM as this hasn't been resolved. - unbilled calls still appearing on the account, despite a cast iron guarantee it'd be fixed.