Charge to bill

[Nighthaunter]

Hello, 

I recently tried to use charge to bill for my usual in-app purchases in Summoners war but was hit with an error saying i had exceeded my monthly spend limit.

I attempted these purchases the day on and after my billing cycle recharge date and only one purchase of £9.99 went through.

I have spoken with google and they confirmed it is a Vodafone issue and not theirs, however when i have spoken with VF agents none are familiar with charge to bill. 

Any help in this would be appreciated, thank you. 

[hrym]

There are limits on Charge To Bill, but not as low as this.   Hang on for the forum team - they'll be able to get to the bottom of this.   They read all threads and will get to you in due course.

[Nighthaunter]

I was aware of a supposed daily and monthly limits but i would routinely spend about £140 a month on charge to bill and then pay on the 29th when my bill is due. 

This is the first month i have had an issue and when I spoke with an agent i was advised that my monthly cap FAR exceeds my monthly useage. 

[Gemma]

@Nighthaunter - I’m sorry to hear you’re being advised different things.

So we can check your account from our side, please send us your details by following the instructions in this private message.

[Moobsie]

I'm also having this problem for some reason?!

[Tash]

We can take a closer look into this for you @Moobsie.

I've sent you a private message with details to get in touch with our team.

We'll then be in touch to help.

[donalonzo63]

I am having the same issue. Please sort this out.

[Colleen]

@donalonzo63 I've replied to your post on another thread regarding this here.

[jonb]

Vodafone could not fix this issue on my account.

They said to allow them a week to fix it, or they would allow me to terminate early without fees/penalty.

I gave them three weeks, and they did not sort it. So i have left. Hold them to the same comitment: they sort the issue, or they allow you to leave for failiing to deliver a service which is part of the contract you are paying for.

During the three weeks i gave them, i was repeatedly promised calls back which i never received. I was told my limit had been increased, only to be told later that that COULD not be done. I was assured by everyone that they  "guaranteed" or "promised" that they would resolve the issue for me, yet they didn't.

Do not accept such poor service. Either they deliver the service, or they allow you to change to a company who will. Just be prepared for yet more problems if they do allow you to leave "without any early termination fees", 

[Colleen]

@jonb I can see you've responded on another thread here regarding this, so I'll send a reply back to you there 😊