Complaint Escalation

[NIGALHOLMAN]

I have made a huge complaint and been trying so for the last 3 weeks. Nobody seems to care. What else can i do?

[torleik]

Hey Nigalholman

Sorry to hear that you need to raise a complaint.

I would suggest viewing this link:

https://www.vodafone.co.uk/vodafone-uk/complaints/

Consider sending a letter, recorded delivery - as it states on the link:

"Once we've reviewed your complaint, our aim is to resolve it within five working days."

With the recorded delivery, you will be able to moniter how long the process has taken etc.

Hope this helps! 

[BandOfBrothers]

@NIGALHOLMAN

Let the Vodafone Social Media Team here who read all posts catch up with your post and they'll help you with your issues. 

[Alex]

@NIGALHOLMAN I'm sorry to hear you've been waiting longer than usual for a response to your complaint. 

Please let us know what this was regarding, as we'll then be able to advise you further on the next steps to take. 

Did you receive a reference number when you previously submitted your complaint?