Complaint - Vodafone incompetence

[ysossi]

Hi thereI

n April 2017, I asked for my UK bundle to change to global as I was going to Europe for a while. I got to Europe in May and I was being charged for roaming. My account still showed - and still does - my UK bundle is in place. 

I called so many times and they promised that the bundle has changed, that there is a glitch preventing it to be seen on my profile and that I will not be charged more than £32 at the end of the month. Guess what. I just received my bill for the month still showing my UK bundle and roaming charges totalling £56.70.

Unbelievable incompetence on Vodafone's part. I am so fed up calling them, them promising to sort it out but nothing happens and at the end of the day they are entitled to take £56.70 from my account. Absolutely frustrated with Vodafone. I cannot wait for this contract to end. Then I'm outta here.

Vodafone - what have you got to say for yourselves?

Community - anyone as frustrated as me? What did you do about it?

[Tash]

I'm sorry to hear this @ah1680, I've responded to your thread here.

@ysossi Thanks for letting us know :smileyhappy: I can see that the team have since been in touch.

Should you need any further assistance, please reply back to the email from 3 June and we'll be happy to help.

[ysossi]

Thanks. Yes someone helped me out. They said my bill will go back to my old UK bundle. I look forward to seeing that happen on 7 June when the payment is due to go out.

[Alex]

@ysossi Fantastic! :smileyhappy:

Be sure to keep us updated and let us know if you need any further help.