Complaint about services

[Kdavies2016]

I don't recommend vodafone broadband or openreach both have limited customer care skills keep you in the dark when your waiting for a service even leave you sitting in doors twiddling your thumbs waiting for an engineer only for them not to turn up no explanation or nothing it's disgusting that a provider can get away with this especially when they take your money upfront and don't provide you with the service 

[TJ]

I'm really sorry to hear about the experience you've had @Kdavies2016 and apologise for any inconvenience that's been caused. 

Do you have an update on your engineer visit? Has everything been resolved for you now? Please don't hesitate to pop back to us if there's anything you'd like us to look into for you, we'll be more than happy to help. 

[Kdavies2016]

I've been given a provision booking for 26th April been told I will receive a phone call that morning to confirm