Complaint about terrible customer service with Vodafone

[Gemma23x]

I am sick of Vodafone!!!

I have set up a promise to pay plan a few times and each time I have done this I have had my services cut off and also get pestered with calls from Vodafone saying my bill is overdue which I clearly already know hence why I set up a promise to pay!!

When I called to complain about this today I was simply told its because the promise to pay is an automated service this Is why I have been cut of etc. which I find completely unacceptable and a ridiculous excuse! Surely if a company sets up an automated payment service there must be something in place which acknowledges a payment is going to be made and your services will not be cut off which I have been promised by the Vodafone team many times. As for the phone calls again it should be noted that a promise to pay has been made and harassment calls should not be taking place.

This company is a complete disgrace and I am sick of the disgraceful service from the staff most of which cannot even be understood when they are speaking!!

I expect something to be done about this immediately!!

[hrym]

If you have an outstanding bill your service will be cut off until it's paid, otherwise it can continue to build up.  You won't get infinite credit, I'm afraid.

[tjHolbrook]

Vodafone are the worst company they're run by complete idiots everyone who works for the company seems to be ##>## in some way, a simple question about a wrong charge will confuse the staff unbelievably and every time it's all followed up by asking you to explain what's happened to another ##>##

[MOD EDIT: This post has been edited to remove off topic content please see community guidelines]

[hrym]

That's a very general statement.  I've usually found the staff helpful, but you have to ask one question at a time and listen to the answer.

[Alex]

@tjHolbrook Sorry to hear you feel that way.

Is there anything we can help with?