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Ndocker
1: Seeker
Does anyone know why the customer service phones line is closed (website says it should be open until 9pm and I have tried calling since 8pm) and all online live chat customer service reps are busy and unavailable? Is this the normal level of customer service from Vodafone?
1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

Your right they are available between 8am and 9pm. I wonder if all the agents that were available, were with customers. 

 

Live Chat is best accessed via a computer with no pop up blockers turned on. Leaving the chat window open until an agent becomes available. 

 

Is there anything we as fellow customers can help and advise with. 

 

Alternatively,   This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.