Hi All
Coming to the end of an 18 month contract, looking for new deals, ring Vodafone to see when contract expires, it has already gone, so after some research call them up a few weeks later and am told my account has been upgraded to end in 2 years time. Have had no contact with Vodafone or any other company to notify me of new contract, speaking to customer services agents who dnt know what to do apart from pass you around the room. Ask me if I'm sure I didn't renew it?? As if it could have been blotted out of my memory somehow??
How has somebody been able to upgrade my account without my knowledge or permission, also questioned on whether I've received a new phone or not and have made insurance claim?? No to neither........person on the other end of the line doesn't know what to do, except say "let me call my manager", "my manager can't do anything about it", "have to speak to returns" .....returns!!! what do I return? the phone that I don't have or the contract I haven't agreed to?? Get passed on to 6 different people, explain my problem "sorry sir il have to put you on hold" next thing I know I'm speaking to a different person and explaining the same story 10 times.
Since Vodafone can't find out or provide proof of me agreeing to a new contract " mainly because I categorically have not done so" I reported it as fraud. Will cancel direct debit, maybe when the payments stop they'll have a reason to listen.
what do you guys think about distance selling regulations, have picked it up within 14 days, and now an investigation needs to be made!!! Instead of telling me "sorry sir, it says it ends in 2 years time"
The kicker.......receive a message after phone call..........
"Thank you for your calling us today and we hope you are happy with your account and continue promoting us to your friends and family.enjoy the rest of your day and have a wonderful weekend. Vodafone. We care."
seriously!!?? Promoting??? Ok .....let me promote your values to everyone, so they know how the outfit operates.
Beware the "communications" company that doesn't have any ability to communicate.
