Back around July I got fed up of being charged for extra data usage, then a text message came through offering 2gb more than my current data allowance for just a few pounds more.... turned out that was completely misleading and didn't take into account my already paid for extra 2gb and ended up paying loads more for just 1gb more than I already had.
So I got on the phone to customer services and complained, and good as gold, the guy I spoke to suggested a swap to a red value bundle instead. I was told there was no new contract and that my monthly payments would be adjusted to £53 a month (which was pretty much what I was paying for the handset anyway).
however... that was September. My contract end date was march 2017. Just out of curiosity I checked again tonight as I was looking to go to a sim only deal in March due to paying over double to get less.
I then noticed my contract has been extended to September 2018!!! I did not at any point agree to this, and to repeat myself, I was told there was no new contract at the time of changing my bundle!!!
there is no way on earth I'm paying £53 a month for an extra year and a half when I would be paying just £22 for a sim only deal! If I had been made aware of this at the time then I would have rejected this "helpful" customer service agents advice and just stayed with what I had!
I'm really hoping this is a mistake on vodafones part, because right now I'm furious!!!
I've seen a fair few people have had similar experiences here and I'm just wondering how they went about getting this shambles sorted out. Short of going to trading standards and reporting it as fraud. How can they extend or even give you a new contract without your permission???
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