Contract up and unexpected charges

[Tonus]

Hi there,

I wonder if someone could help me.  It turns out my 2 year contract was up last month, and as a result, it seems the discounts that were applied to my contract have been rescinded without warning.  This has seen my bill on two phones baloon by around 20%.  Is this normal?

It has never happened to me before when my contracts have previously lapsed. Usually they just roll on until I upgrade.

I contacted the live chat support, and they just waffled on about phoning for an upgrade.  I am no closer to an explanation of why this happened, let alone getting my money back.

I knew my contract was up soon, and was indeed planning on contacting vodafone regarding an upgrade, but I didn't expect any financially punitive measures as a result of not doing it bang on the day my contract ran out.

Any help would be appreciated.

Thanks,

Tony

[63johnw]

Hi. If you negotiated a discount then that would be for the term of the contract, I have had this before and at the end if the 24 months the contract reverted to the full price.

VEA discount should remain in place until you change something on the account or upgrade. Hope this helps.

[Tonus]

What was the outcome? Did they refund the money?

EDIT - I should also add, I didn't think I negotiated a discount as such... they price matched another deal

[63johnw]

No, I was told at the start that the discount was only for the term of the contract so I expected the rise.

I am guessing the discount you were given is the same and just for the 24 months, do you have any of your original paperwork?

[Tonus]

Yeah, all of it.  I upgraded with the eforum team, so all documentation is electronic

I went back and checked all the original emails, they don't mention anyting about it.  The closest it says is reference to "Minimum commitment end."

[63johnw]

Minimum commitment end is the 24 months of the contract.

[Tonus]

Ended up phoning 191 and getting it sorted.  Got my money back

[63johnw]

That's good to hear, glad you sorted.