Credit Check for Existing Customers?

[SolentView]

Could someone please give me a definitive answer as I have been getting conflicting ones from Vodafone.

I took out a SIM only contract in October, and now really could do with a new phone. Would a credit check be required to have a; a second line (i.e. a new contract) or b; an upgrade of the SIM only to a handset?

Baring in mind they obviously credit cheeked me in October.

[SolentView]

Many thanks.

For future reference what would goven if one were to need a credit check for a new line?

Just to have a quick moan; it's very frustrating when Vodafone (on this and other things in the past) are unable to provide consistent answer to questions. It starts to look like as a company that they fail to invest enough in their staff, which obviously in turn makes for unhappy customers. But then at the end of the day I guess were just all numbers on a balance sheet.

[AnnS]

Hi @SolentView

Having already passed the credit check and meeting the criteria needed, there should be no need for any further credit checking.  However, it may depend on the credit limit Vodafone would allow on your account.

When you are ready to upgrade or take out an additional line, something you should be entitled to receive a discount for, it may be worth checking this with Vodafone. 

[SolentView]

Would they be willing to disclose what the credit limit is then?

I guess also that it can change over time?

[TJ]

@SolentView If you get in touch with any of our agents, they'll be able to tell you the number of lines and the amount that each one can be, for your account personally.

This can change over time, as you pay bills on time, don't overspend on your credit limit etc. You'll then be more likely to have additional lines, at an increased amount avaliable on your account.