Credit where credits due Vodafone. An S6 Edge will be with me tomorrow.

[MacMan14]

Forums are by nature often used to vent frustrations and discuss problems etc and sometimes we forget to post our positive experiences as well.

Two weeks ago last Friday I upgraded my contract and ordered a 128GB S6 Edge in Black.

I was told the handset was on back order and that i'd have to wait 1-2 weeks for delivery.

I contacted Vodafone a few times during this period for an update to be told 'still out of stock' and 'we don't know when they will arrive'.

I remained patient becuase i knew from the outset that i might have to wait two weeks.

So the two week period came and the Vodafone website was still showing a 1-2 weeks back order on the 128GBin black so time to call Vodafone again and express my concerns at 1, Not having received the handset and 2, My concern that it was still showing as on back order.

I decided to speak to the retentions team by selecting the phone option 'considering leaving us'.

I was connected to an extremely helpfull retentions advisor who checked the stock situation and confirmed my suspicions that the 128GB Edge was indeed still out of stock.

What came next was a bit of a surprise....

I was asked if I specifically needed a 128GB handset because Vodafone currently have stock of the 64GB Edge in Platinum Gold.

I was also advised that a deal could be done over and above the deal offered on the 128GB Edge.

I was then offered a deal that I simply couldn't resist saving me around £20 per month on what I would have been paying for the 128GB (which was already a tad cheaper than my previous contract) and some additional add ons.

I was also told the handset could be with me on Monday 11th May.

I decided to accept the deal as the saving is more important than the extra storage on the handset and the order was placed after cancelling my previous order for the 128GB

I receieved all the promised texts about the new order including a DPD tracking number and my phone is currently sitting at my local depot ready for delivery tomorrow.

I would have liked black, but I can live with the gold.  I would have liked 128GB but didn't need it. The monthly saving is far more important.

So, as the title says, credit where credits due Vodafone, it seems you have come up trumps and looked after one long term customer.

And my advice to anyone who's upgrading to this handset and still waiting, maybe speak to the retentions team yourselves and see if they can help you out in any way.

[froggerty]

Sounds good, BUT, you haven't got it yet!!!!!! With Vodafone never count your chickens 'till they actually hatch! Be very interesting to see when you've received it and IF you actually do!

[MacMan14]

True. And of course im not getting too carried away just yet.

I'll report back tomorrow to confirm if delivery took place.

Worst case if it does not turn up, im no worse off than i was before (waiting for the 128GB) and i still have the benefit of the better tariff.

[guinea19833]

I do hope you receive your phone tomorrow 🙂

[froggerty]

From reading others posts on upgrading their handset and ordering online and nothing ever happening I would say ALWAYS do your upgrade in a store, that way you will actually have the phone in your hand, the stores usually carry a stock of new models and if they happen not to then you can leave your order with a member of staff and they will ring you when they have.

[63johnw]

I have always upgraded online, never had a problem and delivery has always been exactly when it was said to be delivered.

The vast majority of customers have no problems, some do have serious problems but that is not the case for most people, I think it's important to bear that in mind.

[BandOfBrothers]

Hi,

It's good to see that the team thought outside the box and offered other avenues which may bring about a better deal and a new nice shiny phone.

I'll think positive thoughts for you and look forward to an update. 😎

[froggerty]

Well Johnw, all I can say is that you have been one of the lucky few that it's worked for, I suggest that you do a Google search for 'Vodafone customer reveiws' and read a thousand pages of complaints that customers have reported, this forum is only half of it, or less.

[63johnw]

Just trying to offer a balanced view, don't want to hijack the OP thread, glad they have received help with their new phone.

[jeffkinn]

People who have an unrelentingly negative view of Vodafone always believe that people who have no problems are lucky as the truth doesn't fit their pre conceived view of the world. The truth is that the vast majority of transactions are completely normal and without issue and those that go wrong are a tiny tiny minority. Of course for those that have problems it's a 100% failure rate for them but that doesn't translate into a general picture.