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25-01-2018 09:19 PM
Is Vodafone having some kind of backbone/transit issue tonight?
My modem's sync'd at its usual 58Mbit, but machines are seeing abnormally slow download speeds. Here's the output from speedtest-cli, using a Vodafone server to test against:
Retrieving speedtest.net configuration...
Testing from Vodafone Limited (90.252.5.86)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Vodafone UK (London) [36.94 km]: 23.108 ms
Testing download speed................................................................................
Download: 7.32 Mbit/s
Testing upload speed................................................................................................
Upload: 8.70 Mbit/s
Ordinarily, I get ~58Mbit/sec download from this server. This is on an ethernet-cabled machine, so WiFi is not the cause.
The issue is definitely not on my side, nor is my line faulty. I use an Openreach HG612 modem with line stats monitoring. There are no VDSL errored/severely-errored seconds to report. Physically, the connection is perfectly normal.
This looks entirely like some type of backbone congestion/failure. Can Vodafone confirm?
26-01-2018 06:33 PM
@duplaced We're not aware of any major issues. So we can check your immediate area, please contact our Broadband Live Chat team 🙂
27-01-2018 03:27 PM - edited 27-01-2018 03:34 PM
I'm seeing similar poor performance. I suspect that they have seriously oversold, and their tin-can network isn't capable of delivering the promised minimum speeds.
Retrieving speedtest.net configuration... Testing from Vodafone Broadband (90.xxx.yyy.zzz)... Retrieving speedtest.net server list... Selecting best server based on ping... Hosted by Spectrum Internet (Cardiff) [41.73 km]: 45.586 ms Testing download speed................................................................................ Download: 19.97 Mbit/s
and against their own servers:
Retrieving speedtest.net configuration... Testing from Vodafone Broadband (90.xxx.yyy.zzz)... Retrieving speedtest.net server list... Selecting best server based on ping... Hosted by Vodafone UK (Newbury) [87.52 km]: 41.371 ms Testing download speed................................................................................ Download: 16.01 Mbit/s
28-01-2018 01:35 PM
@mbames I'm sorry to hear about the performance issues that you've been facing.
If you'd like us to take a closer look into your broadband speeds for you, I've sent you a private message with details on how to get in touch. We can then forward your query onto our Broadband team for further investigation.
28-01-2018 01:58 PM
Form completed, there is also a tech 2 ticket currently in play as well.