DL3 Darlington - constant poor signal

[DaveA]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes - 600m to better signal

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? DL3 8NG

3) Does the issue occur if you try your SIM card in a different phone? Had a number of phones over the years; signal always been poor

4) What errors are seen or heard when the issue occurs? Calls drop or can't hear both ends of conversation 

5) Does this happen on 2G, 3G, 4G or all? All

6) When did you first notice this issue? 2000

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent

Having issues with VSS 3. Would prefer just to have a good signal and not to rely on unreliable connection with VSS

  Dave

[Rahim]

@DaveA I've checked our inbox, however couldn't see any emails from yourself via the email address registered within your profile. 

Please clear your cache and cookies and try an alternative web browser when submitting the form I sent previously via private message.

[DaveA]

Hi Rahim

I have resent as requested. The email in my profile was out of date.

Unfortunately I've had to provide a different email address to my preferred one, as that one was reported to be in use by a different account (me !!)

Note: I did not need to update my email address when dealing with return of the VSS (when I used the online form in response to a private message from Mark - EFT195 [#14892365]).

Dave

[Rahim]

@DaveA I can see that we've received your latest email on 22 December 2016. 

Once your issue has been resolved, you'll be able to ask for your case to be passed over to myself, via the email chain you're currently in (14892365). 

[DaveA]

Thanks Rahim

Don't understand your second paragraph

Once the issue has been resolved why would I need for the case to be passed over to you? If it's been resolved why would I need to take it further?

And what is the email chain I am currently in (the only chain I'm aware of is this forum), any 'emails' disappear when I click 'send' as what I sent you was on a form on your webpage

Could you please clarify as I'm obviously confused

  Thanks

[Retired-Tom]

@DaveA If Mark is able to resolve your issue then there would be no need to pass to case onto Rahim.

If you wished for Rahim to take another look then you could ask for the case to be forwarded onto him.

The form that you filled in sends us an email that we then pick up from our inbox. We would then contact you to resolve your query.

Thanks

[DaveA]

Mark was dealing with the VSS (now returned)

Rahim is dealing with the investigation into signal strength in this area

Hopefully the above are being dealt with as separate cases

[Rahim]

@DaveA If you'd still like us to investigate the coverage in your area, please refer to the new private message I've sent with details on how to get in touch. 

[DaveA]

Hi Rahim

I've responded to your private message

I have advised that I already sent you the requested details on 22 Dec using the web form

I look forward to feedback and proposed actions to improve signal strength in this area

Thanks

  Dave

[Rahim]

@DaveA I've checked our inbox, however am still unable to see any new emails from yourself. 

As mentioned in my first post, the 3G and 4G coverage within your area is extremely limited, however you should be getting good 2G coverage. 

Please drop your settings down to 2G only to test if you suffer any dropped calls.

Kindly keep us updated with the outcome. 

[DaveA]

In message 23 above you state that you have received my web form / email

Please refer to that communication where I answered all the questions on the form

Signal here been rubbish for 20 years. About time it was sorted. Heavily populated part of town in slight dip.