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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73747 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229862 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203326 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Third Party Routers

Hi, since im having trouble with the VF Connect router and i have seen that this is the main reason for the internet being so bad, can anyone suggest routers that are easy to set up and work with VF preferbly cheap-ish ones somewhere in the £0-£50 ma...

Please Help Sure Signal V3 not working after power cut

Box less than a month old.No issues at all until a power cut 2 days ago now I cannot connect to sure signal. What light sequence you're seeing:Red power light flashingLED 2 & 3 solid orange Download Speed 37.47Upload Speed 8Your external IP address =...

Monty632 by 2: Seeker
  • 1192 Views
  • 2 replies
  • 0 thanks

Data boost

Does anybody else think the 2GB 7 day data boost is irresponsible. Vulnerable people getting extra data for 7 days will increase their use and then get used to it and then all of s sudden the offer is over but they ate now using data with the extra u...

stevew71 by 2: Seeker
  • 6614 Views
  • 10 replies
  • 0 thanks

Credit Check for Existing Customers?

Could someone please give me a definitive answer as I have been getting conflicting ones from Vodafone.  I took out a SIM only contract in October, and now really could do with a new phone. Would a credit check be required to have a; a second line (i...

WiFi Calling

Having another issue with my sure signal box (Third box within 4 years...) and reading all the complaints about it I need to raise a question here. I'm 100% sure it cost much more to Vodafone to deal with all the warranty claims and exchanges regardi...

cancellation

Hello All. We have a 2 phone contract expirying 12th Feb. Yesterday I requested the PAC codes for both numbers. We will be moving to a different network at the end of January. What fees will we incur? we currently pay approx £25 per month in total.Ma...

hanhar54 by 1: Seeker
  • 1085 Views
  • 4 replies
  • 0 thanks

enabling WiFi calling on company phone

Hello, I have a vodafone iphone 6s provided by my company.Since there's no vodafone signal indoor at home, I would really benefit from enabling wifi calling, in other words I would let vodafone use my home broadband to deliver their service to me! Ho...

casaschi by 2: Seeker
  • 3145 Views
  • 7 replies
  • 0 thanks

Resolved! Please resync my sure signal

My Samsung Galaxy A3 has stopped working (either No Signal or Emergency Calls only) with my sure signal (serial number 42151533066). I have rebooted both my router and sure signal, I understand I need a re-sync? Help!

aw378 by 3: Seeker
  • 14037 Views
  • 13 replies
  • 0 thanks

Unable to receive calls and texts

I transferred over to Vodafone from Virgin. I gave my PAC to Carphone Warehouse when I bought the phone, followed their advice of not putting the SIM in my new phone until I had no service with Virgin. Everything was working fine for 3days until I re...

Jo1969 by 2: Seeker
  • 1005 Views
  • 2 replies
  • 0 thanks
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