DSL Disconnecting from internet (problem with either router or PHONE LINE)

[Willpowers97]

Hi, i have been having problems for the past month with VF BB, at first the internet would drop (wired and wireless) only a few times a day which is kind of normal, but for the past 3 - weeks its been dropping every 30 - 40 seconds and waiting for another minute for it to come back up. 

We are meant to be getting downloads of "up to" 76Mbps but we arent even getting half of that.

 and it gets even worse when anything is being downloaded.

I have noticed there are a lot of errors as well.

 I have read the forum and split the SSID and deactivated each of the wifi bands with no avail, also asked for VF to run a test on the PHONE LINE (when its meant to be fibre) with no results. 

Could anyone who this has happened to or VF to actually give a definitive answer.

Thank you.

[Tash]

We'd like to take a closer look into your speeds and the errors you're seeing with your broadband @Willpowers97.

So we can raise this with our dedicated Broadband team, I've sent you a private message with details to contact us. We'll then be in touch to help you further.