Hello,
I've have just switched from EE, as Vodafone promised a better speed at a cheaper price. I will say, the problems I have with my connection I NEVER had with EE. I am using the same mastersocket, the same wired connection to my same PC.
I get DSL Line / Line Drops messages constantly. Many times a day. And often it is a fair amount of time that I lose connection.
I have been in conversation with Vodafone for over an hour and a half doing various tests as well as the below for my own troubleshooting.
(I am running a wired connection)
1. Reboot Router- no change
2. Reset Router - no change
3. Changed all cables ( Microfilter, DSL Line from Microfilter to router, replaced LAN cables (RJ45/CAT5))
4. Left off for several hours, turned back on still nothing
5. Used a different Router.
6. changed and split bands
7. Changed DNS
6. Base Red light keeps flashing
7. Internet Light shows red
8. Wi-Fi light shows green - but asks for you to sign in - leads you to the router page but will not allow sign in due to DSL error.
When online with your support, they said that it was a back-end problem, and would be fixed in 12 hours, but would not tell me any further details. I honestly think he didn't find anything and tried to say that so I would be happy and leave. However, I hadn't told him that the problems have been happening every single day for 2 weeks, not just the time before I called so whatever he was saying did not make sense to a long-term problem.
Any help here would be gratefully received.
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