DVD doesn't work now installed VF Dongle

[jezone]

I installed a VF mobile broadband dongle on my ACER ASPIRE 5720Z laptop and now the dvd player won't play any DVD's. It comes up with Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card. I have looked in device manager and vodafone has installed Vodafone USB SC SI CD - ROM USB Device under DVD / CD ROM drives. Does anyone have any ideas on how my DVD player can work again?

[Retired-James]

Hi Jezie,

Welcome to the Vodafone eofrum from all of the team, I must admit that this is very strange and not something that i have seen before, when you go into the drives are you able to set one as the primary device?

If not then the first thing to do would be to completely uninstall the device and reinstal the modem using a different USB port.

If you can give this a go and if it still doesn't work let me know and i will get one of our more technical guys to look into this for you in the day.

James
eForum Team

[jezone]

Hi Jezie,

Welcome to the Vodafone eofrum from all of the team, I must admit that this is very strange and not something that i have seen before, when you go into the drives are you able to set one as the primary device?

If not then the first thing to do would be to completely uninstall the device and reinstal the modem using a different USB port.

If you can give this a go and if it still doesn't work let me know and i will get one of our more technical guys to look into this for you in the day.

James
eForum Team

Hi James,
I can't see any way in device manager to set one as a primary device. I tried to disable the Vodafone CD ROM drive but this didn't seem to make a difference.
I have uninstalled the device and reinstalled. This hasn't seemed to have made a diference. Have you got any more ideas? Also, I have now managed to removed the icons from my desktop, do yo u knoow how to add these back?

Thanks for your help.

[jarviser]

I installed a VF mobile broadband dongle on my ACER ASPIRE 5720Z laptop and now the dvd player won't play any DVD's. It comes up with Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card. I have looked in device manager and vodafone has installed Vodafone USB SC SI CD - ROM USB Device under DVD / CD ROM drives. Does anyone have any ideas on how my DVD player can work again?

That device is just the ROM in the dongle containing the software. Don't see how it relates to the DVD drive or the codecs.

With the dongle plugged-in go to Device manager and find all instances of the dongle. There should be one Modem, One Network Connection and several Ports (See attached thumbnail for "ZTE" devices) Double click on each and via properties find the Drivers page and "Uninstall" the drivers. Do this to all instances of your dongle (ZTE or Huawei)

Then go to Control Panel and uninstall all Vodafone branded software.

Remove dongle and reboot machine.

Now try the DVD. If there's still a problem it's nothing to do with the Dongle.

To get the dongle back, plug it in and let it auto-run.

[bacupian]

That device is just the ROM in the dongle containing the software. Don't see how it relates to the DVD drive or the codecs.

With the dongle plugged-in go to Device manager and find all instances of the dongle. There should be one Modem, One Network Connection and several Ports (See attached thumbnail for "ZTE" devices) Double click on each and via properties find the Drivers page and "Uninstall" the drivers. Do this to all instances of your dongle (ZTE or Huawei)

Then go to Control Panel and uninstall all Vodafone branded software.

Remove dongle and reboot machine.

Now try the DVD. If there's still a problem it's nothing to do with the Dongle.

To get the dongle back, plug it in and let it auto-run.

Windows sees the filesystem on the dongle as a cd rom and if you're unlucky drive letters will be swapped?

David

[jarviser]

Windows sees the filesystem on the dongle as a cd rom and if you're unlucky drive letters will be swapped?

David

Having Windows is bad luck to start with.

I forgot to attach the thumbnail above

[Retired-Lee]

Hey jezie,

Some great advice here from jarviser and bacupian.

Can you give these suggestions a go and let me know how you get on?

Cheers,

LeeH
eForum Team