Daily issue with VSS: Works fine for 6hrs, then goes to power light flashing & solid internet light

[juree]

Good Afternoon!

I'm having a regular problem with my newly installed VSS (installed around 15/10). As in the subject, it works fine for 6 hours (or thereabouts) and then goes to red power light flashing and solid orange internet light. A restart of the VSS resolves the issue, but only for a few hours.

I've read of similar problems but no stand out solution. Can anyone shed any light on this problem?

Many thanks!

Router

BT Home Hub 1.5 (ADSL)

Unable to modify the MTU (set at 1472 I believe)

Speed test results

Down: 6.73 Mbps

Up: 0.34 Mbps

Ping: 55ms

http://www.speedtest.net/my-result/3075865162

Ping test results

Ping: 50ms

Jitter: 3ms

PL: unable to detect PL

http://www.pingtest.net/result/88748162.png

External IP

86.170.55.4

Sure Signal serial number

40132756327

Tracertoute test

macbook-air:/ test$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  api (192.168.1.254)  61.912 ms  94.099 ms  99.810 ms

 2  217.32.99.186 (217.32.99.186)  30.838 ms  31.182 ms  30.602 ms

 3  217.32.99.161 (217.32.99.161)  29.899 ms  30.141 ms  30.316 ms

 4  213.1.69.126 (213.1.69.126)  36.995 ms  36.425 ms  35.939 ms

 5  217.41.169.103 (217.41.169.103)  36.140 ms  36.933 ms  35.978 ms

 6  217.41.169.237 (217.41.169.237)  36.046 ms  37.541 ms  36.365 ms

 7  217.41.169.109 (217.41.169.109)  37.004 ms  37.093 ms  39.012 ms

 8  acc2-xe-5-2-2.sf.21cn-ipp.bt.net (109.159.251.247)  36.066 ms

    acc2-xe-0-0-3.sf.21cn-ipp.bt.net (109.159.251.207)  36.774 ms

    acc2-xe-5-1-2.sf.21cn-ipp.bt.net (109.159.251.243)  36.824 ms

 9  core2-te0-5-0-7.ealing.ukcore.bt.net (109.159.251.151)  48.648 ms

    core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141)  48.031 ms

    core2-te-0-4-0-17.ealing.ukcore.bt.net (109.159.251.61)  45.609 ms

10  peer1-xe3-0-0.telehouse.ukcore.bt.net (109.159.254.215)  44.410 ms

    acc1-10gige-0-5-0-7.l-far.21cn-ipp.bt.net (109.159.254.110)  44.273 ms  43.660 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  50.059 ms  45.867 ms  47.428 ms

12  85.205.116.2 (85.205.116.2)  47.149 ms  46.452 ms  45.821 ms

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[Ben_H · Accepted solution]

Hi juree,

Thanks for posting your results. Your traceroute is a little slower than normal but it's still sufficient to get you a connection. Everything else with your details check out OK too.

Looking at your Serial number there hasn't been an update for over a week now. I'm pushing a manual synchronisation down to you which will need a reset of the unit to complete. 

1. Locate the button on the base of the box next to the Ethernet ports.
2. Press and hold the button for approximately 30 seconds.
3. Once the lights come back on, release the button.
4. The Sure Signal will come online in around 1 hour.

Cheers, Ben

[juree]

Thanks Ben for your help - that's given a much more stable connection!