Does anyone have recent (ie since April 2017) experience of using an iPhone with new sim-only "Red Extra unlimited + 20gb + global roaming" plan?
I upgraded both phones on my account to this option, just before my daughter went to the USA on holiday last week. We both have previous experience of both Euro and World Traveller, paying £3/£5 a day to use our UK call/text/data plans....with no problems. Her typical data usage has been under 1mb/month.
When she landed, she got the expected vodafone text advising the £5 daily charge. Then a few minutes later, she started getting vodafone texts saying she'd started using data at £3/250mb....and has had dozens of them in 4 days.
I initially checked with 'online chat support' & they said she should ignore these texts, her account is ok & on the 'roam-further' scheme. I followed this up with a call to 191 to query this, and was advised that her account is ok, and that although 'the system' updated at midnight on 13th June to recognise her new Red Extra plan, 'the part of the system' that handles data usage requires at least a week to 'refresh', so it's still working as if she had no plan at all.
Today, she has another batch of texts advising she has used XXmb, and incurred £90 in charges.
As the vodafone site is yet again down, ("sorry we're making a few tweaks, we'll be back soon") I can't login to see if any charges have reached my account yet. She's finding this fairly stressful, given the high frequency of these texts, and her question to me was "when vodafone upgrade your account with new plans, why can't they just do it & get it right?".
Why indeed, Vodafone?
Why, when some parts of your 'system' are updated daily at midnight, does it take so long for this to reflect the accurate status of a contract plan?
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