Data cap via My Vodafone App

[63johnw]

Don't know if anyone else has noticed but when playing with the my Vodafone App I have found a toggle to turn UK data cap on within the app.

If you open the app then touch the centre of the data counter, a new screen opens, scroll down a little and the toggle is there.

[Makelo]

That's a great find John, for years I've been saying if they don't want to cap data usage by default they should at least offer this ability to customers who wish to use it. All other networks do but Vodafone choose not to, I guess it's too much of a nice little earner all those £6.50 overuse charges.

I have to say also the setting is buried pretty deep in the app, deep enough you are unlikely to come across it by accident. There are no instructions for finding it or anything else in that menu either in the app or on their website.

The 'My Vodafone' section on the website does offer the roaming data cap switch but unlike the app there is nothing relating to UK data.

I can only assume they didn't want anyone to find it so once again, a great find John.

[Annie_N]

While trying to help someone with a Mobile Broadband problem, I found more on the data caps here.

Provided you choose the appropriate options, you get this information:

The highlighted bit spells out that the UK data cap is only available on contracts bought after 5/5/2016 (28/9/2016 for MBB). The paragraph above it suggests that there should also be a setting in My Vodafone, but I'm a PAYG customer, so can't check.

Does your account qualify, @Makelo? If not, the setting shouldn't be showing for you.

@63johnw As your account clearly does qualify, do you see the setting  on My Vodafone as well as on the app?

[63johnw]

Yes @Annie_N I do see it, but is is not easy to find !

log into my vodafone, go to manage your extras, scroll down to manage data, then a menu opens up to include UK data cap.

[Makelo]

Yes Annie, I chose to stay with Vodafone and took out a SIM only deal in October. The deal they offered was simply too good not to. I've never had a problem with signal, just the administration of my account which leads me perfectly onto why I cannot find the data cap switch in 'My Vodafone' that John mentions.

Amongst all the faults and problems I've had with my account there are three left that they seem to be incapable of rectifying.

One of them is my name. During the system migration process the last two letters of my surname disappeared on their system. No matter what I do to prove my identity they cannot/will not change it back.

Secondly, the email they send the bills to is my old one. I still have access so it's not that big a deal, I just changed it to a different one for my own good housekeeping. No matter how many times I try to change it in 'My Vodafone' or over the phone it never gets changed.

Thirdly, I am not recognised as the account administrator. Again no matter what I do to chase them up over the matter it never gets rectified. I have however had my account name and  password reset about 30 times and promised this will cure it.

In the end I've just given up hope of those three things ever being resolved.  

The third one is relevant in that the section within 'My Vodafone' where the UK data cap lies is one I cannot enter.  I am greeted with;

"Sorry, you can't make changes to this service. If you want to manage this service, please speak with the account owner."

So that is why I cannot find it on the website but it is visible in the app.

Either way, both are buried deeply and not easy to come across.

Edit:

My other question would be why is it with the 'extras' section?

There is a perfectly good section within the 'Manage Bars' section titled 'Data Limits'

This is where you find the switch for capping EU data, why would the UK data cap switch not be under that heading also.

It's more relevant than the 'Extras' heading which to me would imply adding something extra rather than managing what you already have. 

[63johnw]

My other question would be why is it with the 'extras' section?

There is a perfectly good section within the 'Manage Bars' section titled 'Data Limits'

This is where you find the switch for capping EU data, why would the UK data cap switch not be under that heading also.

It's more relevant than the 'Extras' heading which to me would imply adding something extra rather than managing what you already have. 

---

Exactly my thought @Makelo thats where I looked first ! the European roaming data cap is also in there !

[Annie_N]

Oh dear! Recently, managing the PAYG Big Value Bundle and Freebies moved to become a sub-section of Manage My Extras - why managing one's main product should be relegated to Extras is hard to imagine.

I rather assumed that it would all make perfect sense from a PayM point of view, and it was just an unfortunate consequence of being one of those mysterious PAYG bods. However, it looks as though that was a little over-optimistic, since it seems that equally baffling things are happening in PayM land!

[Will]

Hi @Makelo

Considering the severity of the issues you've been suffering from, I'm going to PM you our contact details and we'll have a look into these issues ourselves.

Let me know when you've completed the form.

[Getafix]

I changed to SIMO in September and cannot see the UK Data Option.

All 4 lines moved to SIMO on same date with contract end date of Sep17.

None showing the UK data Cap.

All showing Roaming Cap

3 Showing Video Call Bar

And Interesting thing is when I click on Manage data in the Left Menu List, I am told cannot make any changes as not Account Owner. :smileytongue:

How rude of computer to do that to me? :smileywink:

[Makelo]

Thanks Will but to be honest I'd rather just leave it as is. The most severe thing is a severe lack of ownership of the problems by customer services. I don't blame the agents themselves, it's an organisational flaw which means once I have logged a problem I don't have the single point of contact regarding that problem that I should. I never get to speak to the same person over the matter and so things are marked as resolved without any confimation from me that they actually are. Instead of contacting the same person who dealt with the problem originally (single point of contact) I have to start the process again. Explain things over again to a different agent who thinks they have fixed things, mark it as resolved without any confirmation from me ..... rinse and repeat.   

I could go on and on, I could also add a fourth unresolved fault in that the PIN I set never works but I've simply spent too much time on the phone to Vodafone trying to fix things. I've accepted the account is screwed up and no one knows how to fix it. As long as I can log in and see my bills I'm okay with how it is but thank you anyway.

It's not all doom and gloom however. Two new SIMO contracts (not upgrades) taken out in October and having just registered their online accounts I can confirm work flawlessly. It's a bit of a faff, putting the original number on PAYG then transferring it across but it's worked for the two new contracts. Eventually I'll do the same with the last line on the faulty account which should fix it permanently .... it will be closed.

Edit, and back on topic too.

I cannot find the UK data option in "My Vodafone" either. This is on my new accounts that recognise me as administrator.  I get options to turn data off altogether, buy extra data and set limits on RED+ shared data (even though I'm not on RED+) but no UK data cap.

It's there on the app but not in My Vodafone