Defaulted Vodafone account on my credit file

[reddy_nagi9]

I really need an urgent help here please. I just checked my credit report and it shows as poor and when i checked the reason it shows a defaulted credit file from Vodafone.

I remembered taking the Vodafone contract in 2013 for 2 years and I have closed successfully paying on monthly installments. But the credit file showing the default amount of £35. I seriously don't remember this outstanding amount and never received any letter/email regarding this outstanding amount. This is bringing my credit score down. I need help to remove this defaulted account on my credit file please.

Requesting for an help urgently. The phone number was [Removed]

MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]

[BandOfBrothers]

Hi @reddy_nagi9

How did you close down the account ? Via phone call to customer services or using a Pac.

After receiving the final.bill and paying it did you then recieve a Sorry your Leaving letter and a £0 bill which confirms account closure. 

Most importantly.did you leave your Direct Debit in place to allow for final payments and or refunds ?

Some further advice in Default-on-your-Credit-File-and How-to-add-a-Notice-of-Correction/m-p/2491965

Unfortunatley if the Default is upheld as warranted then it'll remain in place for 6 years from the default date. 

It would look better on your Credit File to pay the outstanding amount. 

My advice is to call Vodafone and or let the Social Media Team here who read all posts catch up with your thread and they'll help you with this situation if they can.

[TJ]

@reddy_nagi9 Our credit file specialist will be happy to investigate this further for you. So we can do this, I've sent you a private message with details on how to get in touch.