Delayed texts and missing calls

[LynneCA]

I have a Samsung Galaxy S7 and expereince intermittent delay in receiving text messages. The delays are from all networks and it would appear all times. I also don't receive calls sometimes. The first I know is when I receive a voice mail alert some time later or sometimes I don't get this and only know when I get a message through an alternative means eg messenger.

I have tried to speak to 'live chat' but that didn't help. I have re-set factory settings and also turn the phone on and off.

I don't have another phone with a micro sim to test if it is the phone or the SIM

I have another phone that's on 02 and don't have any isssues with that one

thank you 

[Tash]

@LynneCA Have you cleared the cache on the phone? As this may need to be refreshed to resolve the issue, please complete the following steps and let us know how you get on:

• Turn off the device.
• Once the phone has been switched off, press and hold the volume, home and power buttons at the same time.
• When the Samsung logo appears, release the power button.
• When the Android logo appears, release the two remaining buttons. This will load the Recovery menu.
• From the menu, select the 'Wipe the cache partition' option (using the volume buttons to scroll down and the power button to confirm).
• When the cache has been deleted, select the 'Reboot system' option that will appear. To select this option, press the power button.

If you're continuing to experience issues after clearing the cache, please uninstall any apps that you may not be using, as some can affect the phone's system which would cause the delay in messages and calls.

Please let us know if you experience any issues after completing these steps.