Delivery date

[jengarweb]

So the release date is the 11th of March but if you pre-order Samsung says you can benefit by having it 3 days early. Will vodafone honour that? I've pre-ordered mine but the sales guys have no idea when the phones will start to get dispatched.

[Webreaper]

So wait until you get the delivery notification from DPD, and if it isn't convenient due to your shift work, use their website to bump the delivery to the following day! It's not rocket science.

[jengarweb]

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@Webreaper wrote:
So wait until you get the delivery notification from DPD, and if it isn't convenient due to your shift work, use their website to bump the delivery to the following day! It's not rocket science.

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People can get frustrated with lack of communication or blatent lies. Absolutlely agree that there is little reason to take it out on the advisor your speakiing to however there is little reason for you to become condensending and offensive with somebody where you have no idea of their daily/work commitments. Seek to understand before commenting... Have a nice day :smileyhappy:

[Thejohno16]

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@jengarweb wrote:

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@Webreaper wrote:
So wait until you get the delivery notification from DPD, and if it isn't convenient due to your shift work, use their website to bump the delivery to the following day! It's not rocket science.

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People can get frustrated with lack of communication or blatent lies. Absolutlely agree that there is little reason to take it out on the advisor your speakiing to however there is little reason for you to become condensending and offensive with somebody where you have no idea of their daily/work commitments. Seek to understand before commenting... Have a nice day :smileyhappy:

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yes i agree i shoudnt of taken it out on the advisor but id been lied to 3 times.  so i was rather annoyed

[prodigualson]

Yes you should have ! LIES are not acceptable when we are the ones paying for their miserable salaries! Don't listen to webreaper, he sold his soul to vodafone and his only job on this forum as well as many others, is to pretend they are like us, normal customers, but that they're more patient and kind then us! THEY ARE NOT! They're just idiots that vodafone controls to calm people down on this forum. 

As REAL customers, we have the right to be angry when we are not getting any customer service or we are disrespected by the very same company who direct debit us every month! The people on the live chat are disgusting, they lie, they don't care at all because they are located in poor countries (philipines, egypt, india etc...) and I'm sure vodafone doesn't spend that much money in training! 

But whatever lack of training, there is no excuse for lying to us just to get rid of us and be able to lie to the next customer!

and I'm sick and tired on this forum of all of you who dear asking us not to be angry. Are you so much better than us? NO YOU ARE NOT! 

If I'm paying for a service and getting crap in return, then I will be angry and we are NOT asking for your opinion anyway!

[kids]

@prodigualson As yet Vodafone have not defaulted on their delivery date  it is pretty ridiculous chucking your dummy out of the pram before they do so.

As you are so obviously dissatisfied with Vodafone why not go sim free and buy your own phone from Samsung? = problem solved as you can jump ship at anytime,

Before you say I am just pretending to be patient, wrong, I always buy my phones direct from Apple and have a sim free contract.

[Webreaper]

Just try and remember that the guys on the live chat are in a different area of the company, and usually a different country, so may just be giving the best info they have - which may be inaccurate. A big launch like this is bound to be chaotic, so cut them some slack until at least when your phone is actually late! These phrases ("blatant lies") are pretty aggressive - anyone who's worked in large company doing any sort of logistics like this will know that it's often best endeavour and that there's a lot of complexity, but customer service people are probably trying to help you the best they can. If it's not life threatening (which a new phone certainly isn't) then everyone - including you - will be happier if you cut them some slack and relax about it a bit.

[d4c1981]

Illuminati confirmed, put on your tinfoil hats people.

[jeffkinn]

We often see posters like this - who assume that Vodafone is evil and lies to them and places fake customers on this website.

None of it is true and we are all real customers here unless the Vodafone logo appears next to someone's name. 

Threads like this surface everytime a flagship phone is launched. The truth is that manufacturers are trying to service a global market all at the same time and where and when stock will be is a tough process. I suspect that the network doesn't know exactly what it will get until the last minute. It's a philosophy known as Just in time stocking.

Also manufacturers, whether it be Samsung, Apple or anyone else. often get stock deliveries wrong and frustrated customers have to wait longer than they expect to to get their hands on their precious new phones.

[Webreaper]

Wow. Prodigalson, you have some serious anger issues there. Ever considered seeing a therapist? It might help your blood pressure.

And I have nothing to do with Vodafone. I'm just a customer who is incredibly bemused that somebody can get so worked up about a phone being late, let alone getting worked up when it's two days until the phone is due anyway!

My phone will arrive on Tuesday while I'm at work. I decided not to get it delivered to the office as I'm not in a rush (and didn't want to drag the VR home on the train). I'll probably open the box and have a look at it Wednesday or Thursday - I have more important things to do before that (family, friends, relaxing, not being angry, that sort of thing).

[prodigualson]

ok fine if you're not in a hurry or don't care that much, but stop trying to guilt people who are in a hurry and stop saying basically that they are so "dumb" because they are very impatient! let them express themselves, let them be whoever they want to be... You're nobody! Just like any of us!