Disconnecting Your Mobile Service Leaving Vodafone

[Power14]

I gave Vodafone 30 days notice as of the 9th Dec 16 to close my wife's and my account on pay monthly.

We both got the standed letters "Sorry that you are leaving" and the dates of diconnection would be for my account the 9th Jan 17, and for my wife's the 10th Jan 17.  Strange as we did this on the same day and time, the 9th Dec 16.

I have just checked our accounts and it looks like Vodafone are still going to monies up to the end of Feburary.

So Vodafone's 30 days looks like 60 days.  I have phoned and was told my service would end on the dates above, but it looks like Vodafone are going to take the full amounts for both our accounts.

Can someone from Vodafone give me a stright answer, so that I can leave and never dawn Vodafone's door again.

[Power14]

Daily Update.

Missed a call from VF ( Danielle ), she left a voice mail. Infromed me that she contact me by email.

Checked my email, Yes, but she had sent me a four digit PIN to my phone, and that I had to give her more information, before she could look into the matter.

To recap, I didn't get a four digit PIN sent to my phone, and I did check  VF phone, and its still contected to the network, and no four digit PIN on that.

I have emailed her back, so will wait and see what the out come of this is.

I have attached acopy of the email, which has been redacted.

[Power14]

Daily Updatre,

Still waiting for anyone from VF to contract me.  Or is it, no news is good news.

I am still contected to Vodafone service, after it was surpose to be disconncted on the 9th Jan 17.

See attached JPG, taken this morning.

[Alex]

@Power14 I can see we have received your email.

A member of the team will be in touch shortly. 

[Power14]

Hi Alex,

Just spoke to Becca, and low and behold, she has closed my account.

I have just checked it on line, and it reports "This Account Has Been Cancelled"

A result, on my account, just my wife's to get sorted, but that's in hand.

Once again thanks to Becca, and all who has dealt with my problem.

[Alex]

@Power14 Great news! 

If you need any further help, let us know. :smileyhappy:

[Power14]

Hi Alex,

Just waiting for Becca to get back and deal with my wife's account and all will be well.

Once again thanks.

[Power14]

Update On Wife's Account.

Just off the phone with Jitesh, about cancellation of my wife's account.

Account now closed on my wife's and my account.  First of all, can I say a big thank you, to the Vodafone staff who dealt with my ongoing closure of our accounts.

I have been with Vodafone for an extremely long time and have moved on to fresher fields and cheaper phone calls, but you never know, we both may be tempted to return to Vodafone in the future. 

I will keep a check on my credit score just in case Vodafone hits my credit rating.

Thank you.

[ChazzD]

@Power14

Thanks for keeping us updated and I'm glad to hear things have been sorted for you now.

If you do need any help with regards to your credit file, let us know and we'll point you in the right direction of our Credit team who'll be able to help.