Dissapointed with admin

[oblong]

I am dissapointed with Vodafone admin.

I Have had phone one week

1) There was no notification that my number had been transfered

2) No notifiaction that wifi calling had been set up

3) My data allowance is currently 1GB. I took advantage of 6GB black friday offer but seems Vodafone have had problems with setting this up for others also. Have been told it will be ok at beginning of next period.

4) Worse though is that I phoned Vodafone and a deal was agreed for my wife to join. Phone was agreed to be sent today. No phone arrived. Phoned vodafone and they would not agree to the deal and we had to cancel it. This is very poor. My wife has already obtained PAC code from EE.

No complaints aboutusing my new S7. Great phone and at home signal is good. Better than my EE iphone.

But very dissapointed so far with admin. Hope it gets better.

[BandOfBrothers]

Hi

Regarding the data allowance if Vodafone have enhanced it to give a deal then it will always show the normal amount of data allowance with the extra tagged onto the bottom of your myvodafone account. 

I've seen other similar posts where something had been agreed in connection to a new deal and then revoked. 

It's possible the agent overstepped their remit and boundaries. 

I would hope that in these cases Vodafone would be sympathetic and offer a close as possible deal to the one discussed at the time. 

I use the Samsung Galaxy s7 edge version and am very pleased with it.

[lyonsj400]

@ oblong. I have had great deals agreed with Vodafone sales staff before being badly let down afterwards when things didn't materialise. Its not particular to Vodafone, all the providers are at it. The bottom line is, if you haven't got the "great deal" in writing, it isn't worth sh*t!

[Will · Accepted solution]

Hi @oblong

I can understand your frustration at what's happened.

I'm going to send you a PM with a link to get in touch with us. Once you've filled it in, let me know and we'll be in touch as soon as possible.

Once again, accept my apologies for the lack of communication and hopefully we'll be able to get this sorted for you.

Thanks

[adievnt]

Hi oblong

I'm having the exact same issue with regards to signing up to 6gb and only receiving 1gb. I have lodged a formal complaint with customer relations who insist they are unable to support the original deal as it no longer exists on their system and are now insisting I pay more money to get what I originally signed up for. Makes no sense. Please let me know how you resolve this if you do.

Adie

[oblong]

Hi Adie

I took up the 6GB black friday deal online and had email confirming this.

Since posting here Vodafone have corrected by data allowance. I had a very helpful call from them. They also appologised for the back tracking on the deal for my wife. I did not have anything in writing about this as it was done over the phone. My wife has since stayed with EE.

Good luck with resolving your complaint.

[Rahim]

@adievnt I've sent you a private message with details on how to get in touch.

@oblong Thank you for letting us know that your issue has been resolved. 

Apologies for any inconvenience caused along the way. 

[rychup74]

I'm having the exact same issue with regards to signing up to 6gb black friday deal online and only receiving 1gb. Waiting for a solution to the problem since 2.12.2016 and the problem is still not resolved. This is a total disregard for jokes and deceive the customer !!! Please really do something about this, otherwise I will be forced to report it to the www.actionfraud.police.uk

[Rahim]

@rychup74 We'd like to check this for you. 

Please contact our team using the details from the private message I've sent to your inbox.