Does 4G have to be enabled on my Mobile Broadband contract?

[KeithParks]

Hi All,

I've finall got my mobile broadband working on my Huaweii E5573s-320 but I'm only getting 3G.

Do Voda need to enable 4G for my account?

I know the device is capable of 4G on Vodafone as I've used a previous Voda MBB Contract SIM in there.

Voda seemed to have a few problems enabling the number and SIM I picked up ith their Derby shop last week, and it only started working yesterday (Sunday)  after a couple of chats on Friday and a call to them on Saturday. 

Do I need to contact them about enabling 4G or look for issues at my end?

Cheers,

Keith.

[BandOfBrothers]

Is your area 4G enabled ?

Are your masts showing ok in the network Checker. 

It can take approximately 10 days to first settle. 

[KeithParks]

Hi,

Thanks for the response.

Yes, the area is 4G, I used to get 4G on Voda on the same device in the same location. I also have an iPhone 6 on Voda 4G with me here, so I know there's a good signal ( 4 or 5 bars).

I'll perhaps call 191 later today and see if they need to do something else if it doesn't resolve itself naturally.

Cheers,

Keith..

[BandOfBrothers]

You're welcome.  

Perhaps try the Vodafone Broadband Team on

Got a question?

08080 034 515

(free from all UK landlines and mobiles)

Lines are open between 8am and 11pm, seven days a week.

Edit. 

*This team deals with Vodafone Connect Home Broadband. 

[KeithParks]

Thanks Lee,

Do you know if they deal with Home Broadband, Mobile Broadband or both?

On Saturday I spoke to someone on Broadband but they only dealt with Home Broadband, th type you get over a landline.

Cheers,
Keith.

[BandOfBrothers]

No problem. 

Whoops my bad the number I pasted in is for Vodafone Connect Home Broadband. 

Please do try 191 or Live Chat 

[KeithParks]

Thanks again Lee,

Has a chat with Sarik this afternoon and the answer was that 4G needed to be enabled on my account. Once that was done, and a short amount of time had passed, I restarted my MiFi and life became 4G.

Cheers,
Keith.

[BandOfBrothers]

Awesome news.

Enjoy those 4G speeds.  

[largedenims]

I also have this issue 3G only in a 4G area did you speak on live chat??

[KeithParks]

Hi Largedenims,

Yes it was on live chat. Found them most helpful.

Good luck.
Keith.