Emergency Calls Only

[bolo]

Just bought another vf Smart Ultra 6  and have 2 questions:

1.  I got a payg sim with the phone but how do I set it up to make calls and avoid the title of this thread message, and;

2.  Where do I find the facility to alter data roaming setting?

[drey_p]

---

@bolo wrote:

However, if the phone is unfit for purpose, and mine clearly is, I believe that the buyer is entitled to a replacement or refund regardless of whether bought online or on the High street.

---

No one is saying otherwise.  What they are saying is that the phone return needs to be done via the same channel you bought it through.  So, as you bought it online, you will need to contact 191 to arrange a return.

Do be aware that Vodafone typically will send the phone off for repair if it is outside of the 30 day return window. 

[bolo]

drey_p wrote:

"No one is saying otherwise What they are saying is that the phone return needs to be done via the same channel you bought it through. So, as you bought it online, you will need to contact 191 to arrange a return".

Hi drey

While I must thank you for your contribution, I really don't think that there is any need for anyone to try to clarify what was being said. The replies to this thread have been crystal clear from the start. I was simply pointing out for all readers that the rules  when returning an article just because the buyer doesn't like it are different to those when returning faulty goods. In the former case, the packaging must be in pristine condition because the item has to be resold, whilst in the latter, if the item is faulty, the goods can, and very often are returned without the packaging.

[Annie_N]

I had actually expressed some uncertainty whether ordering online but collecting from a store constituted an online purchase, although I was inclined to think that it did.

@drey_p, who has been at this game much longer than me, confirmed that it did, so we're all singing from the same songsheet.

[bolo]

Problem solved. Went into store today, got a new sim and am up ang going. Thanks so much for all the advice given.

Now by way of light relief, on the last of my chat line conversations, I spoke to Jane, a chat line supervisor and our conversation ended thus:

"Bob: What about this Jane? :

Sagar: Just only for you, we will add 200 minutes.

Dizzy: As a compensation will add 3000 minutes on your account.

Dizzy: It will be added once the phone is active automatically.

Bob: So you have added my £10 and the 3000 minutes?

Dizzy: It will be added automatically"

Jane: Don't worry Bob.
Jane: I can see tha promises in your notes.
Jane: So you will get this.

Now what are the chances of that happening?

[Annie_N]

Firstly, I'm delighted that the store has got everything up and running for you - the problem must have been with the original SIM, from the sounds of it.

I'd hope that you would get the promised bonuses, given all the problems you've had. I got a bonus 100 minutes a couple of months back, following on from a much lesser problem - I've just checked back on the transcript, and it was Dizzy involved then as well!

The only thing that strikes me is whether the duration of availability for the 3000 minutes was mentioned! My 100 minutes were available for 30 days, but I'm aware that there is a Rewards bundle which gives you 3000 minutes - available for 7 days (see the catalogue). So, once it shows up on your account, check how long it's valid for, and get calling!

Actually seeing that you have some of these bonus bundles can be an issue, but your online account is usually the best bet. Or calling 2345, listen to your balance, then choose option 2, followed by option 1, and option 1 yet again

[bolo]

Been on the chat line to see if Vodafone would honour this:

"Dizzy: As a compensation will add 3000 minutes on your account.

Dizzy: Is that fine with you ?"

And it would appear that they have!

"Vaibhav : I'll quickly activate 3000 minutes on this 07*********number.

Bob : Thank you Vaibhav"

However, when I check my balance, the only credit that comes up is the £15.00 I've paid for.

How can I check that they have added the promised credit to my account?

[BandOfBrothers]

I'm wondering if it's virtual minutes which wouldn't show in your myvodafone and are typically used after your own normal allowances is used up. 

Customer service on 191 or Live Chat could confirm. 

Link > How-can-I-check-my-balance.

[AnnS]

Hi @bolo

Have you set up an online account for the number?   This is a much better way of checking your balance and seeing your remaining allowance.

If you have downloaded the My Vodafone Application on your phone, you will be able to to see your balance and remaining bundle allowance.  You should also be able to see any extra's under my products and services.

The only way to find the answers is to call Vodafone or use Live Chat for account access.

[bolo]

AnnS said:
1.  "Have you set up an online account for the number? This is a much better way of checking your balance and seeing your remaining allowance". 

2.  If you have downloaded the My Vodafone Application on your phone, you will be able to to see your balance and remaining bundle allowance. You should also be able to see any extra's under my products and services.

3.  The only way to find the answers is to call Vodafone or use Live Chat for account access."

1.  No Ann, but will after this post.

2.  To do this I'm asked to turn wifi off and data on. Then the message, "Having problems, try again appears but when I do same result.

3.  I will do that too Ann.

BTW Ann, I did follow the  instruction you gave on  the Emergency Calls thread, viz;

"calling 2345, listen to your balance, then choose option 2, followed by option 1, and option 1 yet again"

.....but only came up with my paid-for credit.

[bolo]

Just a quick update Ann. Have set up my account and can see that 2000 minutes have been added with 1 week to use them😊😊