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15-02-2018 04:10 PM
I have a Sure Signal (Serial number 42173108723) registered to my account and working well with both my Vodafone number and another.
However, I cannot add a third number, recently ported from Talk Mobile. Trying to do so gives the error 500, 2011.
This issue was first escalated a week or so ago on Live Chat. A very friendly operator suggested it would be resolved in 24 hours, but unfortunately still no solution.
It seems that this is a very common problem and the root cause doesn't seem to be getting addressed.
Thanks for any assistance.
15-02-2018 11:45 PM
Similar problem here. Seems very common and as usual, Vodofone dont care. Carphone Warehouse advised me to switch to another provider..............
16-02-2018 02:05 PM
@Graham7799 @martybob We do care and we'd like to get this resolved for you both.
As we'll need to access account specific information, I've sent you both a separate private message, with details on how to get in touch with our team directly.