Finished troubleshoot help please

[Timrule]

V1 suresignal lights 1,2,4 on constant. Phones can't get a signal and light 3 never comes on. Tried iPhone 4 , iPhone 5 and a blackberry. All phones have working 3G. De registered and re registered not resolved.

Speedtest.
Down 22Mb. Up 3Mb. Ping 12 ms

Serial. 21197219286

IP address 94.174.66.34

Tracert. Finishes with many timeout entries but here is the beginning.
freetrace to 212.183.133.177, 64 hops max, 52 byte packets

hop(1) 92 bytes routerlogin.net (192.168.7.1)
hop(2) 36 bytes cpc15-dals16-2-0-gw.hari.cable.virginm.net (94.174.66.1)
hop(3) 36 bytes hari-core-2a-ae4-619.network.virginmedia.net (81.96.17.21)
hop(4) 148 bytes brnt-bb-1a-ae8-0.network.virginmedia.net (81.96.16.201)
hop(5) 148 bytes brnt-bb-2a-ae2-0.network.virginmedia.net (62.254.42.97)
hop(6) 148 bytes brhm-bb-2b-ae0-0.network.virginmedia.net (62.254.42.58)
hop(7) ******************** Request timeout
hop(8) ******************** Request timeout
hop(9) 36 bytes lndgw2.arcor-ip.net (195.66.224.124)
hop(10) 76 bytes 85.205.0.86
hop(11) ******************** Request timeout
hop(12) ******************** Request timeout
hop(13) ******************** Request timeout

[Retired-Kay]

Hi Timrule, 

Your Sure Signal is running an old firmware version which is causing this issue. 

I've sent an update to your Sure Signal this evening. Please don't reset or unplug the device for at least 24 hours. 

After this time, you'll need to turn the phones off and back on. Everything should then be back to normal. :smileywink:

Thanks, 

Kay