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02-09-2014 05:51 PM
Hi,
I am experiencing problems with my Sure Signal - It was been working perfectly for the past 3-4 months but has just stopped working.
The sure signal just displays a flashing red light now, if you could provide me with any more information and help on the issue it would be much appreciated.
Speed Test -
Ping: 22ms
Download: 11.05
Upload: 0.97
Ping Test -
Ping: 35ms
Jitter: 12ms
External IP -
86.168.98.50
Sure Signal Serial Number -
40134981659
Traceroute -
Last login: Tue Sep 2 17:15:56 on console
unknown-b8-e8-56-1b-01-cc:~ Rahil93$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 4.109 ms 2.939 ms 5.935 ms
2 217.32.140.71 (217.32.140.71) 246.633 ms 95.797 ms 96.657 ms
3 217.32.140.30 (217.32.140.30) 133.654 ms 206.815 ms 182.871 ms
4 212.140.235.42 (212.140.235.42) 193.680 ms 250.770 ms 256.624 ms
5 31.55.164.67 (31.55.164.67) 280.221 ms 365.481 ms 373.702 ms
6 31.55.164.107 (31.55.164.107) 324.668 ms * 7.734 ms
7 acc1-10gige-0-5-0-6.bm.21cn-ipp.bt.net (109.159.248.100) 19.408 ms
109.159.248.73 (109.159.248.73) 14.009 ms
acc1-10gige-0-2-0-5.bm.21cn-ipp.bt.net (109.159.248.106) 12.862 ms
8 core2-te-0-2-5-0.ilford.ukcore.bt.net (109.159.248.2) 13.009 ms
core2-te0-15-0-17.ilford.ukcore.bt.net (109.159.248.42) 27.664 ms 23.885 ms
9 peer1-xe3-0-1.telehouse.ukcore.bt.net (109.159.254.219) 16.756 ms
core2-pos7-0.bletchley.ukcore.bt.net (194.72.31.149) 15.006 ms
host213-121-193-152.ukcore.bt.net (213.121.193.152) 17.692 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 19.033 ms 18.635 ms 15.699 ms
11 85.205.0.86 (85.205.0.86) 21.238 ms 17.144 ms 17.370 ms
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unknown-b8-e8-56-1b-01-cc:~ Rahil93$
03-09-2014 05:54 PM
Hi Rah2l,
The information you've supplied seems fine.
The Sure Signal last hit our servers early yesterday morning.
I've pushed through a resync for you and to complete this:
Thanks,
Ian