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Forgotten Secret question answer

ldraper
2: Seeker
2: Seeker

I've forgotten my secret question answer so I can't log into my account. Is there any chance of resetting my secret question/password?

 

Cheers,

Liam

7 REPLIES 7

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi Liam,

 

Of course we can. We're going to need to verify a few security details to do so first. I've sent instructions on how to reach my team here. We'll get you sorted in no time. :Smiling:

Cheers, Ben

 

Thanks, Ben.

 

Cheers,

Liam

Hi,

 

I have got the same issue. could you please send me the information to reset it ?

 

Thank you

Scott

Ben_H
Moderator (Retired)
Moderator (Retired)

Hey Scott,

I've dropped you some instructions here on how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page. :Winking_smiley:

Cheers, Ben

I have also forgotten my secret question answer

Danielledoonanx
1: Seeker
I can't get access to my account because I have forgotten my answer for the secret question, can anyone help?

Hi @Danielledoonanx

 

We'd love to help. 

 

Please speak to our Live help team and we can look into it. 

 

Thanks, 

 

Amanda